POST PURCHASE SURVEY

What is Post Purchase Survey (PPS)?

A post-purchase survey is a quick survey consisting of 1 to 4 questions that customers complete immediately after purchasing on your website. This survey appears as a popup window on the "thank you" or "order completed" page.

The post-purchase survey has a very high completion rate because it is simple to fill out, and the timing is ideal—just after the customer completes their purchase.

Benefits of the post-purchase survey include:

• Extremely valuable feedback, as customers are likely to share their experiences—both positive and negative—immediately after the purchasing process.
• Feedback is associated with the purchaser, including their name, order number, and other relevant details, so you can identify who left the feedback if you wish to contact them.

POST PURCHASE SURVEY

Customize your Post Purchase Survey

Your Post-Purchase Survey is ready to use without any customization. Add a code snippet to your "thank you" or "order complete" page to start collecting feedback immediately.

If you want to make changes to the survey form, you can do the following:  

• Customize the survey greeting message 
• Write your questions 
• Choose how many questions you want to ask (up to 4 questions available) 
• Customize the survey colors 
• Personalize the "Thank You" message at the end of the survey  

POST PURCHASE SURVEY

Analyze PPS feedback in an easy to read dashboard

• Have a complete overview of all PPS feedback you receive in an easy-to-view dashboard
• Ability to export the feedback in Excel or CSV format
• Daily email notifications when you receive new feedback